Testimonials
In
the collections industry telephones are the lifeblood of our business.
We have worked with Jeff Rains for over 10 years growing from a call center
of 40 employees to over 150 employees. During that time we have moved
to a new location, installed a new telephone system, installed a predictive
dialer and upgraded our data communications with High Speed Internet.
Currently we process 160,000 calls per week so our communication expense
is a major portion of our operating overhead. Jeff has monitored our communications
and even though our volume has increased he has reduced our annual telecommunications
expense by $96, 000 per year, over the last four years.
Bob Carinduff,
President
810-239-3030
Our company has several locations, which utilize different local phone
companies. Over the years our voice and data communication has evolved
with our business. We discovered that our local phone providers were more
concerned with selling new services than evaluating our existing service
and billing us accurately. We retained the services of Telecom Professionals
to audit our bills. Telecom Professionals discovered that on one of our
local bills we were being billed at over twice our contracted rate. Telecom
Professionals recovered the money we were over-charged and insured our
bill was corrected. Further, they did a line inventory and helped us eliminate
several lines that were no longer necessary because of our high speed
Internet and other changes that have improved our overall communications.
I would recommend calling Telecom Professionals to reduce costs and to
improve your company’s voice and data communications.
Jeff Pickelman,
President
#989-753-2414
The Diocese of Saginaw
The Diocese of Saginaw and Nouvel Catholic High School were both in need of new telephone systems. We hired Telecom Professionals to help us design a better voice network and to choose a telephone equipment vendor. We had just re-negotiated our usage agreements so we felt there was little savings to be gained by installing a new telephone system. Telecom Professionals assured us they would search every avenue to help us reduce costs. We knew it was time to replace the old equipment and were looking forward to new telephones and the features an updated system would offer.
Telecom Professionals assisted us in each step of a complex process. We integrated the Diocese of Saginaw and Nouvel Catholic High School onto one telephone system and upgraded several features that were not available with our existing systems. We gained the efficiency of one system and were able to maintain the autonomy of two separate organizations.
The added benefit that really made this project a success was the savings that Telecom Professionals was able to generate. We received refunds for incorrect billing, and by consolidating our voice networks we reduced expenses for our organization by over $1,000 per month. By working with Jeff Rains of Telecom Professionals we obtained a better telephone system, improved communication and generated a monthly savings that helped pay for our new equipment.
Best regards,
Brian Buckingham
Chief Financial Officer
#989-797-6688
